jms Terms and Conditions – What You Agree to When You Play
These Terms and Conditions govern your use of the jms platform. By registering an account or using any part of the site, you confirm that you have read, understood, and agreed to everything on this page. Please read carefully before you start playing. If you have questions, visit our FAQ page or contact us at [email protected].
Full Terms and Conditions
1. Eligibility
To use jms, you must be at least 21 years of age, as required under Philippine law for online gaming participation. You must be a resident of or physically located in the Philippines at the time of play. By creating an account, you confirm that you meet these age and location requirements and that you are not on any self-exclusion list or prohibited from participating in online gaming under applicable law. jms reserves the right to request proof of age or identity at any time. Accounts found to belong to underage users will be immediately suspended and any funds held will be handled in accordance with applicable regulations.
2. Account Registration
Each player is permitted to hold only one account on the jms platform. Registering multiple accounts is strictly prohibited and may result in the permanent suspension of all associated accounts without prior notice. When creating your account, you are required to provide accurate, complete, and up-to-date personal information including your full name, date of birth, and a valid contact method. jms may at any time request supporting documents to verify the information you have provided, and failure to comply with a verification request may result in your account being restricted or closed. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect that your account has been accessed without your authorisation, you must notify us immediately at [email protected]. Sharing your account with another person or allowing a third party to use your account is a violation of these Terms and may lead to account termination.
3. Deposits & Withdrawals
jms supports deposits and withdrawals through GCash, Maya, and local bank transfer, all processed in Philippine pesos (PHP). All funds deposited into your jms account must come from a payment method that is registered in your own name — third-party deposits are not accepted and may be returned or flagged for review. Minimum and maximum deposit and withdrawal amounts apply and are displayed within your account dashboard at the time of transaction. Withdrawal requests are processed within the timeframes stated in the platform, and jms is not responsible for delays caused by your bank or payment provider once the funds have been released from our end. Any attempt to reverse, dispute, or charge back a legitimate deposit may result in the immediate suspension of your account pending investigation. jms does not charge processing fees on standard transactions, but your payment provider may apply their own charges. All transactions are subject to standard anti-money laundering checks as required under Philippine regulations.
4. Gameplay Rules
All games available on jms — including Slots, live Casino table games, and Fish Games — must be played in accordance with the rules displayed within each game. Players are expected to act in good faith at all times and must not attempt to exploit technical errors, glitches, or system vulnerabilities for financial gain. Any winnings obtained through the exploitation of a software error or through fraudulent means will be considered void and may be deducted from your account balance. jms reserves the right to void any bet or game round that was affected by a technical fault, and in such cases the original stake will be returned to the player's account. The use of automated software, bots, or any third-party tools to interact with the platform is strictly prohibited and will result in immediate account termination. Game outcomes on jms are determined by certified random number generation systems, and jms does not manipulate results in any way. If you believe a game result was incorrect, you may raise a dispute through [email protected] within 72 hours of the relevant game round.
5. Responsible Gaming
jms is committed to promoting safe and responsible gaming for all players in the Philippines. We encourage all players to set personal deposit limits, session time limits, and to take regular breaks from gaming activity. If you feel that your gaming behaviour is becoming difficult to control, we strongly encourage you to visit our Responsible Gaming page for practical tools and guidance. Players may request a voluntary self-exclusion at any time by contacting [email protected], and jms will action such requests promptly. During a self-exclusion period, your account will be suspended and you will not be permitted to register a new account on the platform. jms staff are trained to identify signs of problem gambling and may proactively reach out to players whose activity patterns suggest they may benefit from support. Gaming should always remain an enjoyable form of entertainment — if it stops being fun, please seek help.
6. Account Termination
You may close your jms account at any time by contacting [email protected]. Upon closure, any remaining balance in your account will be returned to you via your registered payment method, subject to the completion of any outstanding verification requirements. jms reserves the right to suspend or permanently terminate any account that is found to be in violation of these Terms and Conditions, including but not limited to cases of fraud, identity misrepresentation, multi-accounting, or abusive behaviour directed at platform staff or other users. In cases where an account is terminated due to a breach of these Terms, jms may withhold any balance pending investigation and, where applicable, report the matter to the relevant Philippine authorities. Accounts that have been inactive for a period of 12 consecutive months may be flagged as dormant, and jms will attempt to contact the account holder before taking any further action. Any decision to terminate an account will be communicated to the registered contact details on file where it is safe and appropriate to do so.
7. Limitation of Liability
jms provides its platform on an "as available" basis and does not guarantee uninterrupted access to any game or service at all times. While we make every reasonable effort to maintain platform stability, we are not liable for losses arising from service interruptions, scheduled maintenance, or circumstances beyond our reasonable control including network outages or force majeure events. jms is not responsible for any financial losses incurred as a result of your gaming activity — all players participate at their own risk and should only wager amounts they can afford to lose. To the maximum extent permitted by applicable Philippine law, jms's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. Nothing in these Terms limits jms's liability for fraud, gross negligence, or any other liability that cannot be excluded by law. Players are advised to review these limitations carefully before registering an account.
8. Changes to These Terms
jms may update or amend these Terms and Conditions from time to time to reflect changes in our services, applicable Philippine regulations, or operational requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered contact details. Your continued use of the jms platform after any changes have been published constitutes your acceptance of the revised Terms. If you do not agree with any updated Terms, you should stop using the platform and contact [email protected] to request account closure. We recommend that all players review this page periodically to stay informed of any updates. The most current version of these Terms will always be available at this URL and will supersede all previous versions.
Quick Answers About These Terms
Common questions players ask before they register.
Yes. Under Philippine law, the minimum age for participation in online gaming is 21 years old. jms strictly enforces this requirement and may request proof of age at any point during your use of the platform. Accounts found to belong to underage players will be suspended immediately and the matter handled in accordance with applicable regulations. If you are unsure whether you meet the eligibility requirements, please review Section 1 of these Terms or contact us at [email protected] before registering.
No. Each player is permitted to hold only one account on jms. Creating multiple accounts — whether under the same name or different details — is a violation of these Terms and will result in the suspension of all associated accounts. If you have accidentally created a duplicate account or believe there has been an error, please contact [email protected] as soon as possible so we can resolve the situation. Attempting to circumvent this rule through the use of different personal details or payment methods is considered fraud and will be treated accordingly.
You can request account closure at any time by emailing [email protected]. Once your request is received and your identity has been verified, any remaining balance in your account will be returned to your registered payment method. The process is straightforward and jms will not attempt to discourage you from closing your account. If you are closing your account for responsible gaming reasons, we also encourage you to explore the self-exclusion options available on our Responsible Gaming page before making a final decision.
If any part of these Terms is unclear or you have a specific question that is not answered here, you can reach our support team at [email protected]. You can also visit the FAQ page for answers to the most common questions about accounts, payments, gameplay, and responsible gaming. jms is committed to being transparent and accessible, and we will do our best to respond to all enquiries promptly. For questions about your privacy rights, please also review our Privacy Policy.