jms Privacy Policy – How Your Personal Data Is Handled
This Privacy Policy explains what personal information jms collects when you use our platform, how we use and protect it, and what rights you have as a player based in the Philippines. We are committed to keeping your data safe and being transparent about how it is used. If you have any questions after reading this page, you can reach us at [email protected] or visit our FAQ page.
1. What We Collect
When you register and use jms, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and the payment details you use to deposit or withdraw funds in Philippine pesos. We also collect technical data such as your IP address, device type, browser version, and session activity logs each time you access the platform. If you contact our support team, we retain records of that correspondence to help resolve any follow-up issues efficiently. We do not collect more information than is reasonably necessary for the purposes described in this policy. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, which governs the handling of personal information in the Philippines. You will always be informed of what data is being collected at the point of collection.
2. How We Use Your Data
The personal information we collect is used primarily to create and manage your jms account, process your deposits and withdrawals, and verify your identity as required under Philippine anti-money laundering regulations. We also use your data to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Your gameplay activity data helps us improve the platform experience, identify technical issues, and ensure that our games are functioning correctly for players across the Philippines. We may use aggregated, anonymised data for internal analytics and product development — this data cannot be used to identify you personally. jms does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We will never sell your personal information to third parties for their own marketing purposes. Any use of your data beyond what is described here will require your explicit consent.
3. Sharing & Disclosure
jms does not sell, rent, or trade your personal information to any third party. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your GCash, Maya, or bank transfer transactions — but these providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine government authorities, regulators, or law enforcement agencies when we are legally required to do so, such as in response to a valid court order or regulatory investigation. In the event that jms undergoes a business restructuring or acquisition, your personal data may be transferred as part of that process, and you will be notified in advance where required by law. We do not share your data with advertisers or marketing networks. All third-party partners we work with are required to maintain data protection standards consistent with the Data Privacy Act of 2012. If you have concerns about how a specific third party handles your data, you may contact us at [email protected].
4. How We Keep It Safe
We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the jms platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials and payment details are protected in transit. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their job functions, and all such access is logged and monitored. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities within the timeframes required by law. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login details with anyone. If you suspect any unauthorised access to your account, contact us immediately at [email protected].
5. Your Rights
As a data subject under the Data Privacy Act of 2012, you have a number of rights regarding the personal information that jms holds about you. You have the right to access a copy of your personal data, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data in certain circumstances — for example, if it is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your data for specific purposes, and to request that we restrict how we use your data while a complaint or query is being resolved. If you wish to exercise any of these rights, please send a written request to [email protected] and we will respond within the timeframe required by applicable Philippine law. We will never penalise you for exercising your data rights, and we are committed to handling all such requests fairly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
7. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jms handles your personal data, we encourage you to get in touch with us directly. You can reach our data privacy team by email at [email protected], and we aim to respond to all privacy-related enquiries within a reasonable timeframe. When submitting a request, please include your registered account details and a clear description of your query so that we can assist you as efficiently as possible. This Privacy Policy was last updated in 2025 and may be revised from time to time to reflect changes in our services or applicable Philippine law — the most current version will always be available at this URL. If we make material changes to this policy, we will notify registered players via their registered contact details where appropriate. We are committed to being open and accountable in how we handle your personal information, and we welcome feedback from our players in the Philippines. For general platform questions, you may also visit our FAQ page.
Quick Answers About Your Privacy
Common questions players in the Philippines ask about how their data is handled.
No. jms does not sell, rent, or trade your personal information to any third party for their own commercial purposes. Your data is only shared with trusted service providers who help us operate the platform — such as payment processors — and they are contractually required to handle it securely. We do not work with advertising networks or data brokers. If you have concerns about a specific use of your data, please contact us at [email protected] and we will be happy to clarify.
You can request a copy of the personal data jms holds about you by sending an email to [email protected]. Please include your registered account details and specify that you are making a data access request under the Data Privacy Act of 2012. We will verify your identity before releasing any information and will respond within the timeframe required by Philippine law. There is no charge for making a standard data access request.
Yes. You have the right to request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. To make a deletion request, email [email protected] with your account details. Please note that some data may need to be retained for a period of time to comply with Philippine legal and regulatory obligations — we will explain this clearly if it applies to your request. Once any mandatory retention period has passed, your data will be securely deleted.
If you suspect that someone has accessed your jms account without your authorisation, please contact us immediately at [email protected] so that we can investigate and take appropriate action to secure your account. You should also change your password right away and check your recent transaction history for any activity you do not recognise. Our security team is available to assist you and will treat your report with urgency. For general account security tips, you can also visit our FAQ page.